Payment Support
Tell us what happened with your purchase. Include the transaction ID from your receipt if you have it — you can find it in Settings, Purchases.
Common questions
These solve most purchase issues.
A purchase is missing. Open Settings, Purchases and use Restore purchases. Store purchases are re-verified with the store before anything is granted.
I want a refund. See the Refund Policy. App store purchases are refunded through the store.
My Boost did nothing. A Boost changes where your profile can appear. It never guarantees views, matches, friend requests or messages.
Contact Payment Support
We reply to the email on your Mekora account.
Never include card numbers, CVV codes, PINs or passwords in a support message.