Refund Policy

Where to request a refund

If you purchased inside the Android app, refunds are requested through Google Play. If you purchased inside an iPhone app, refunds are requested through Apple. If you purchased on the Mekora website, contact Mekora Payment Support and we will work with the licensed payment provider that processed your payment.

Refund eligibility

Administrator placeholder: Mekora's discretionary refund window and eligibility rules must be set by Mekora. Statutory consumer rights in your region always apply, and store refunds follow the store's own published rules.

What happens when a refund is recorded

• The original transaction status is updated to refunded, revoked or under review.
• Unused Boost or Spotlight credits are reversed, never below zero.
• If a timed Boost or Spotlight has already run, the case is flagged for administrator review instead of being reversed automatically.
• A permanent audit trail is kept. Transaction records are never silently deleted, and refunds always remain traceable to the entitlement they affected.

Chargebacks and disputes

A dispute raised with your bank, store or provider is recorded against the original transaction and reviewed by a Mekora administrator. Repeated disputes may result in purchasing being disabled for the account.

What is not refundable in practice

Visibility that has already been delivered cannot be returned. Because no purchase guarantees views, matches, friend requests, messages or dates, a lack of engagement is not itself a product fault.