Privacy — Payments section
This section covers payment data only. Sections marked as an administrator placeholder require an official Mekora decision, including retention periods.
What Mekora stores
- The product you purchased and its displayed price and currency.
- The transaction identifier issued by the app store or payment provider.
- The payment status, verification time and refund status.
- The entitlements granted, consumed, expired or reversed.
- Administrator actions taken on your purchases, with the written reason given.
What Mekora never stores
Mekora does not receive or store full card numbers, CVV codes, bank passwords, PINs or any raw payment credentials. Card data is entered directly with the app store or the licensed payment provider and never passes through Mekora's servers.
Who processes your payment
Purchases in the Android app are processed by Google Play. Purchases in an iPhone app are processed by Apple. Purchases on the website are processed by the licensed payment provider configured for Mekora, which currently operates in test mode only until live approval and production credentials are in place.
Why we keep payment records
To verify purchases, deliver entitlements exactly once, produce receipts, handle refunds and disputes, prevent abuse and meet bookkeeping obligations.
Retention
Administrator placeholder: Mekora must set the retention period for transaction, receipt and audit records in line with applicable bookkeeping requirements.
Your requests
You can view your own purchases, entitlements and receipts in Settings, Purchases. For any other payment data request, contact Payment Support.
